ThunderBay 1636 Return / Exchange Policy
At ThunderBay your satisfaction is our top priority. We stand behind all of our products 100%. You can return or exchange any product purchased online at www.thunderbay1636.com. All our shipments include a pre-paid, pre-addressed return label.
We understand that trying to get the right size when buying online can
be difficult. As such, we include standard return shipping on all
exchanges/returns all at NO COST TO YOU
Returns & Exchanges:
- For all products purchased online at thunderbay1636.com we’re happy to issue a full refund within 90 days of purchase as long as a receipt is provided.
- For all merchandise returned without a receipt, we’ll gladly issue merchandise credit for the last retail value of the goods.
- Any merchandise returned with a gift receipt will be eligible for merchandise credit for the last retail value of the goods.
- Custom and personalized merchandise is not eligible for return or exchange.
- Original shipping charges are not eligible for refund on orders that were shipped correctly.
- ThunderBay is not responsible for any packages lost during return shipping.